Money-back Garantee
BodyGalaxy 30-Day Money-Back Guarantee
At BodyGalaxy, we are confident that our EMS stimulators will help you achieve your body-toning goals. We stand behind the quality and effectiveness of our products, which is why we offer a 30-day money-back guarantee for your peace of mind. Our policy is designed to ensure a fair process while maintaining the highest standards of customer satisfaction.
Eligibility Requirements: To qualify for a refund under our 30-day money-back guarantee, please make sure to follow these steps and meet the criteria below:
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Pre-Usage Photo: Within 3 days of receiving your product, take a clear photo of the body area you intend to target with our EMS stimulator. Email the photo to support@bodygalaxy.com with the subject line "Money-Back Guarantee Photo Submission."
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Consistent Use: Use the product consistently as outlined in the instruction manual for a full 30-day period.
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Post-Usage Photo: At the end of 30 days, take another clear photo of the same body area and email it to us for comparison. Please send this photo in the same email chain as your pre-usage photo.
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Condition of Product: Ensure the product is returned in its original packaging, fully functional, and undamaged. For hygiene reasons, the device must be clean and free from any bodily contact residue.
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Initiating a Return: Once your photos have been reviewed and approved by our team, ship the product back to us within 7 days. Include your order number and the provided return authorization number in the package.
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Return Fees: A processing fee of $15 will be deducted from your refund to cover shipping and logistics.
Steps to Initiate a Return:
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Contact us at support@bodygalaxy.com to initiate the return process.
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Once approved, you will receive a return authorization number and shipping instructions.
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Ship the product back to us using a trackable shipping method and share the tracking number with us.
Damaged or Defective Products: If your product is defective or arrives damaged, please contact us immediately at support@bodygalaxy.com with a detailed description and photos of the issue. We will either assist you in troubleshooting the issue or provide a free replacement if the item is deemed defective.
Important Notes:
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Refunds will only be processed once the product has been received and inspected at our warehouse.
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Refunds will be issued to the original payment method within 7-10 business days after approval.
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The 30-day guarantee is void if any of the above steps are not followed.
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Refund requests based on personal preference or incorrect use of the product are not eligible under this policy.
At BodyGalaxy, your satisfaction is our top priority. If you have any questions or need assistance, please don’t hesitate to contact us at support@bodygalaxy.com. We’re here to help!